The app required Office 365 administrator approval, which I was surprised by, as everything the Webex Call app is doing seems to be local to the machine.

Then in Microsoft Teams, in the Teams app store, I installed “Webex Call”Ĭisco also have a Jabber call app, which is the same concept but for Jabber on Cisco Unified Communications Manager (their on-premises PBX) Thanks to VanillaIP, a leading UK cloud comms provider who are also a BroadSoft and Cisco Webex Calling plan partner, who were kind enough to give me a trial Webex account with calling enabled via them for testing.įirst I downloaded the normal Webex app from and signed in The Webex dialer app doesn’t actually manage the audio of the call, all the app is doing is launching the Webex app to make the call, which must also be installed on the machine.

It’s actually a Webex dialler app for Teams, available right in the Teams app store, that “replaces” the Microsoft Calling “app”/feature. To teams, it’s just like any other direct routing setup.Ĭisco Webex Calling integration for Teams is quite different. In this model, the teams user gets a full native PSTN calling experience across all teams clients. Most of these UCaaS integrations rely on the Teams user having the Teams Phone System Licence and leveraging direct routing to allow the UCaaS provider to route calls to and from Teams.Ī number of UCaaS providers leverage call2teams, a provider who can bridge between the UCaaS providers system/APIs and Microsoft Teams Direct Routing. Many UCaaS providers now have integrations to Microsoft Teams to allow users to use Microsoft Teams, but leverage the UCaaS provider for the PSTN connectivity. Cisco Webex Calling Microsoft Teams Integration Hands-On In this blog I get hands-on so you can understand what it is and isn’t. Interestingly there is also a Cisco Webex Calling integration for Microsoft Teams. There is a specific Webex Calling app for Android, iOS, Mac, Windows Desktop specifically for phone/calling, but users can also use the normal Webex App for calling.

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Calling plans from 30 Webex Calling service providers worldwide.

Webex calling has 3 PSTN connectivity options Cisco Webex Calling is Cisco’s cloud-based phone system integrated into Webex.

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